Clear and constructive feedback is essential to delivering work that aligns with your vision and goals. To ensure a smooth and efficient collaboration, we follow a structured feedback process that keeps everyone on the same page and minimizes delays.
1. How We Gather Feedback
Online Proofing Platform: We use an intuitive online proofing platform for reviewing deliverables. This allows you to leave comments directly on designs, documents, or other assets. For the best experience, we recommend accessing it on a desktop or laptop.
Consolidated Feedback: We encourage you to gather input from all relevant stakeholders before submitting feedback to avoid miscommunication or multiple rounds of conflicting edits.
2. Feedback Rounds
Standard Revision Rounds: Each deliverable includes up to two rounds of revisions at no additional cost.
Additional Revisions: If more changes are required beyond the standard rounds, we’ll accommodate them for an additional fee, depending on the scope of the edits.
Efficient Revisions: To make the most of each round, provide detailed and actionable feedback in one submission.
3. Feedback Guidelines
Be Specific: Highlight the exact areas or elements that need adjustment (e.g., “Change the font on the header to align with our brand guidelines”).
Provide Context: Share the reasoning behind your feedback so we can better understand your goals (e.g., “This color feels off-brand because our audience prefers softer tones”).
Focus on Solutions: If you have preferences or examples, feel free to share them to guide us toward your desired outcome.
4. Timeline for Feedback
Client Responsibility: Timely feedback is crucial to keeping the project on schedule. We recommend responding within 3 business days of receiving a deliverable.
Our Turnaround: Once feedback is submitted, revisions are typically completed within 2–3 business days for standard changes.
5. Out-of-Scope Changes
If requested edits go beyond the original project scope (e.g., adding new deliverables or redesigning approved elements), we will provide a separate estimate and timeline for completing those changes.
Why a Structured Feedback Process Matters
Efficiency: Clear feedback minimizes unnecessary back-and-forth and keeps the project moving forward.
Alignment: Consolidating input ensures that everyone is on the same page and reduces miscommunication.
Quality: Thoughtful feedback helps us refine deliverables to better meet your expectations.
If you have questions about how to provide feedback or need assistance with the proofing platform, our team is here to help. Together, we’ll create work that achieves your goals and reflects your vision.