We prioritize clear and consistent communication to ensure your project runs smoothly and achieves your goals. Here’s how you can connect with us and stay updated:
1. Primary Communication Channels
Email: For general inquiries, updates, or sharing project files, email us at team@gaviso.agency.
Client Portal: Use our online client portal to view project progress, provide feedback, and access deliverables in one centralized location.
Phone/Text: For urgent matters, you can reach us at 424.496.5868 via call or text.
2. Scheduled Updates and Check-Ins
Weekly Updates: Delivered via email or through our client portal to keep you informed about completed tasks, ongoing progress, and upcoming milestones (if applicable to your project).
Quarterly Check-Ins: Scheduled calls or video meetings every three months to discuss progress, gather feedback, and adjust strategies as needed (if applicable to your project).
3. Response Times
Standard Requests: We aim to respond to emails or portal messages within 1 business day.
Urgent Matters: For time-sensitive issues, please text or call us directly for a quicker response.
4. Feedback and Approvals
Use our online proofing platform for reviewing deliverables. This platform allows you to leave comments, suggest edits, and approve work directly. For the best experience, we recommend accessing it on a desktop or laptop.
5. Collaboration Best Practices
Consolidate Feedback: When providing feedback, ensure input from all relevant stakeholders is gathered and shared at once to avoid delays.
Be Specific: Clear, actionable feedback helps us make revisions efficiently and meet your expectations.
Stay Engaged: Regularly reviewing updates and attending check-ins ensures alignment and keeps the project on track.
By using these communication methods, we ensure a productive and collaborative partnership. If you have any preferences for how you’d like to communicate with us, let us know, and we’ll do our best to accommodate!